TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    SleekFlow

    N/AN/ASleekFlow is an Omni-Channel Social Commerce Platform that helps companies manage channels like WhatsApp, Facebook Messenger, WeChat, Line, Live Chat, SMS, and Email all in one place. It presents smart routing rules and targeted campaign messages to streamline sales, customer support, and marketing workflows while integrating with 2500+ tools including eCommerce platforms and payment gateways to automate the customer journey.

    $79

    per month for up to 2,000 customer contacts & 5,000 broadcast messages

    Pricing
    FreshchatSleekFlow
    Editions & Modules
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Pro
    $79
    per month 2000 customer contacts & 5000 broadcast messages
    Premium
    $299
    per month 10000 customer contacts & unlimited broadcast messages
    Enterprise
    Custom
    Custom Customized number of customer contacts & unlimited broadcast message
    Offerings
    Pricing Offerings
    FreshchatSleekFlow
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details
    More Pricing Information
    Features
    FreshchatSleekFlow
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshchat and SleekFlow
    Feature
    Freshchat
    6.5
    10 Ratings
    SleekFlow
    -
    Ratings
    Chat history and transcripts7.010 Ratings00 Ratings
    Chat reporting6.210 Ratings00 Ratings
    Chat and web analytics6.39 Ratings00 Ratings
    User Ratings
    FreshchatSleekFlow
    Likelihood to Recommend
    8.1
    (34 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (3 ratings)
    -
    (0 ratings)
    Usability
    7.1
    (10 ratings)
    -
    (0 ratings)
    Availability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    -
    (0 ratings)
    Configurability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    4.5
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    4.5
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)