Freshchat vs. Zenvia Customer Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshchat | Score8.8 out of 10 | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
 Zenvia Customer Cloud | N/A | N/A | Zenvia Customer Cloud is a customer communication solution used to provide personalized, engaging and fluid experiences. Attracts leads with: Bulk message triggering. Recognizes the best time to send messages A message writing assistant. Convert them into customers with: Support for conversations on different channels. Mobile app for the sales team. AI bot creation… | $0 |
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| Editions & Modules |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
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| Chat Analytics and Reports |
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| Freshchat | Zenvia Customer Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.1 | - |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.1 | - |
| Availability | 7.3 | - |
| Performance | 7.3 | - |
| Support Rating | 6.3 | - |
| Implementation Rating | 7.3 | - |
| Configurability | 4.5 | - |
| Contract Terms and Pricing Model | 4.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 4.5 | - |
| Professional Services | 4.5 | - |
| Vendor post-sale | 8.2 | - |
| Vendor pre-sale | 8.2 | - |