Freshdesk Contact Center

Freshdesk Contact Center

Freshdesk Contact Center

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshdesk Contact Center	Score 6.9 out of 10	N/A	Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…	$0 per agent/per month

Pricing

Freshdesk Contact Center

Editions & Modules

FREE: $0
per agent/per month
Growth: $15
per agent/per ,billed annually
Pro: $39
per agent/per month, billed annually
Enterprise: $69
per agent/per month, billed annually

Offerings

Pricing Offerings
Freshdesk Contact Center
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Freshdesk Contact Center

Features

Freshdesk Contact Center

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Freshdesk Contact Center 8.9 Ratings 11% above category average
Hosted PBX	9.00 Ratings
Multi-level Interactive Voice Response (IVR)	8.20 Ratings
Call reports	9.40 Ratings
Directory of employee names	9.20 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Freshdesk Contact Center 8.9 Ratings 6% above category average
Answering rules	8.50 Ratings
Call recording	9.00 Ratings
Call park	9.00 Ratings
Call screening	8.50 Ratings
Message alerts	9.40 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Freshdesk Contact Center 9.6 Ratings 18% above category average
Audio conferencing	9.60 Ratings

User Ratings
	Freshdesk Contact Center
Likelihood to Recommend	8.8 (0 ratings)
Usability	8.0 (0 ratings)
Support Rating	8.1 (0 ratings)

User Testimonials
	Freshdesk Contact Center
Likelihood to Recommend	One of FreshDesk Contact Center's greatest strengths is that it can centralize all of a company's channels for communicating with customers. Additionally, you get access to a large number of free collaborators seats, enabling you to bring on board non-customer support team members who may play an indirect role in handling client concerns. Offering an omnichannel experience to our staff and consumers eliminates the need to juggle numerous tools for handling customer service issues. In addition, we may direct customer service interactions like tickets, chats, and phone calls according to predetermined guidelines. Incentivized James Dilley System Administrator Read full review
Pros	Routes parent request directly to our admin department Allows you to set up chats Allows you to measure how well you are doing Incentivized Verified User Anonymous Read full review
Cons	The UX and UI could use an upgrade. The process could be better when importing a hard line into the system. We could use more additional reporting features. Incentivized Steven Duran Platform Director - Saint Joseph Communications Read full review
Usability	It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone. Incentivized Steven Duran Platform Director - Saint Joseph Communications Read full review
Support Rating	Freshcaller support is great. They will respond very quickly once I submit a ticket. On occasion, they are unable to answer a question and require a deep dive on some research for random questions but that's completely understandable. Overall, great service, great quality, and very accommodating. This is one of the better support groups, in my opinion. Incentivized Verified User Anonymous Read full review
Alternatives Considered	We selected Freshdesk Contact Center because it proved to be easier to use not only for us but for the parents who call our school as well. Our parent complaints of not being able to reach our admin department have significantly decreased. I think Freshdesk Contact Center stacks up against Cisco in that the ease of use is better and the price is more efficient. Incentivized Verified User Anonymous Read full review
Return on Investment	Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone. Incentivized Verified User Anonymous Read full review
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