Freshdesk Contact Center

Freshdesk Contact Center

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshdesk Contact Center	Score6.9 out of 10	N/A	Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…	$0 per agent/per month

Pricing

Freshdesk Contact Center

FREE: $0
per agent/per month
Growth: $15
per agent/per ,billed annually
Pro: $39
per agent/per month, billed annually
Enterprise: $69
per agent/per month, billed annually

Pricing Offerings
Freshdesk Contact Center
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Optional

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Community Pulse
Key User Insights
	Freshdesk Contact Center
Considered Both Products	Freshworks Inc Nithin Rao Operations Manager in Corporate at Unocoin: India's Bitcoin & Crypto Exchange (Financial Services, 51-200 employees) Chose Freshdesk Contact Center After multiple checks and constant research we found Freshdesk is one of the leading product service providers and the best at it too. We used to have PSTIN hard phones which caused a lot of drops and customer discontent. After Freshdesk, it has been a cakewalk. Really happy … Incentivized Helpful? Verified User Chose Freshdesk Contact Center We selected Freshdesk Contact Center because it proved to be easier to use not only for us but for the parents who call our school as well. Our parent complaints of not being able to reach our admin department have significantly decreased. I think Freshdesk Contact Center … Incentivized Helpful? James Dilley System Administrator in Information Technology at FIS (Information Technology & Services, 10,001+ employees) Chose Freshdesk Contact Center The tool may be set up and operating in a couple of hours, and its implementation is straightforward. When we join up for the service, all we have to do is buy a phone number and load some money into our account, and we can start using the tool right away. After that point, … Incentivized Helpful? Ignacio Cruz COO (Chief Operations Officer) in Sales at Omnia Salud (Internet, 11-50 employees) Chose Freshdesk Contact Center Freshdesk Contact Center, when I used it (between 2018 and 2020), had very little interaction with the other platforms in the Freshworks Suite of products. I was very disappointed about this because when you are doing sales calls, it's very important that the call is saved in … Incentivized Helpful? Verified User Chose Freshdesk Contact Center At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those … Incentivized Helpful? Verified User Chose Freshdesk Contact Center Both Fuze and Jive were vastly cheaper than what Freshcaller provided. The feature set was also much more involved than Freshcaller. For the same cost I was paying for 10 users for Freshcaller, I've been able to provide a full UCaaS with Fuze for about 25-30 users. Fuze has … Incentivized Helpful? Steven Duran Platform Director - Saint Joseph Communications in Sales at 5 Stones (Media Production, 51-200 employees) Chose Freshdesk Contact Center Again, I wanted to go with a softphone that was easily able to be integrated with our CRM. I need my team to be nimble and fluid when making outbound calls and responding to inbound inquiries. FreshCaller was a really affordable, cloud-based solution that allowed me to not only … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Freshdesk Contact Center

Comparison of Cloud PBX features of Freshdesk Contact Center
Feature	Freshdesk Contact Center 8.9 8 Ratings
Hosted PBX	9.06 Ratings
Multi-level Interactive Voice Response (IVR)	8.28 Ratings
Call reports	9.48 Ratings
Directory of employee names	9.27 Ratings

Comparison of Call Management features of Freshdesk Contact Center
Feature	Freshdesk Contact Center 8.9 8 Ratings
Answering rules	8.58 Ratings
Call recording	9.08 Ratings
Call park	9.07 Ratings
Call screening	8.58 Ratings
Message alerts	9.47 Ratings

Comparison of VoIP system collaboration features of Freshdesk Contact Center
Feature	Freshdesk Contact Center 9.6 6 Ratings
Audio conferencing	9.66 Ratings

User Ratings
	Freshdesk Contact Center
Likelihood to Recommend	8.8 (9 ratings)
Usability	8.0 (1 ratings)
Support Rating	8.1 (3 ratings)