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Freshdesk Contact Center vs. Google Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Contact Center

    Score6.9 out of 10
    N/AFreshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues…

    $0

    per agent/per month

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    Freshdesk Contact CenterGoogle Voice
    Editions & Modules
    FREE
    $0
    per agent/per month
    Growth
    $15
    per agent/per ,billed annually
    Pro
    $39
    per agent/per month, billed annually
    Enterprise
    $69
    per agent/per month, billed annually
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    Freshdesk Contact CenterGoogle Voice
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Freshdesk Contact CenterGoogle Voice
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Google
    Chose Google Voice
    Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Freshdesk Contact CenterGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of Freshdesk Contact Center and Google Voice
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX9.06 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)8.28 Ratings5.226 Ratings
    Call reports9.48 Ratings5.044 Ratings
    Directory of employee names9.27 Ratings1.725 Ratings
    User templates00 Ratings1.419 Ratings
    Call Management
    Comparison of Call Management features of Freshdesk Contact Center and Google Voice
    Feature
    Freshdesk Contact Center
    8.9
    8 Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules8.58 Ratings8.044 Ratings
    Call recording9.08 Ratings10.051 Ratings
    Call park9.07 Ratings6.422 Ratings
    Call screening8.58 Ratings7.459 Ratings
    Message alerts9.47 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Freshdesk Contact Center and Google Voice
    Feature
    Freshdesk Contact Center
    9.6
    6 Ratings
    Google Voice
    7.2
    43 Ratings
    Audio conferencing9.66 Ratings7.038 Ratings
    Video conferencing00 Ratings7.021 Ratings
    Video screen sharing00 Ratings5.613 Ratings
    Instant messaging00 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of Freshdesk Contact Center and Google Voice
    Feature
    Freshdesk Contact Center
    -
    Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS00 Ratings5.044 Ratings
    Mobile app for Android00 Ratings5.049 Ratings
    User Ratings
    Freshdesk Contact CenterGoogle Voice
    Likelihood to Recommend
    8.8
    (9 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.3
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (9 ratings)
    Support Rating
    8.1
    (3 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)