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Freshdesk Omni vs. OnSite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    OnSite

    Score10 out of 10
    N/AOnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon.

    $299

    per month

    Pricing
    Freshdesk OmniOnSite
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    No answers on this topic
    Offerings
    Pricing Offerings
    Freshdesk OmniOnSite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$399 one-time fee
    Additional Details
    More Pricing Information
    Features
    Freshdesk OmniOnSite
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and OnSite
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    OnSite
    -
    Ratings
    Organize and prioritize service tickets9.11 Ratings00 Ratings
    Expert directory9.11 Ratings00 Ratings
    Subscription-based notifications7.31 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response9.11 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and OnSite
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    OnSite
    -
    Ratings
    External knowledge base9.11 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and OnSite
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    OnSite
    -
    Ratings
    Customer portal9.11 Ratings00 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Help Desk CRM integration8.21 Ratings00 Ratings
    User Ratings
    Freshdesk OmniOnSite
    Likelihood to Recommend
    7.3
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)