Freshdesk Omni vs. Parature (Discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk Omni | Score9.5 out of 10 | N/A | Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
| Freshdesk Omni | Parature (Discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Freshdesk Omni | Parature (Discontinued) | |||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Freshdesk Omni | Parature (Discontinued) | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 6.7 |
| Likelihood to Renew | - | 6.1 |
| Usability | 8.2 | 2.0 |
| Availability | - | 7.5 |
| Support Rating | - | 1.0 |