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Freshdesk Omni vs. Re:amaze

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Re:amaze

    N/AN/ARe:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses, now from GoDaddy since the June 2023 acquisition.

    $29

    per month per team member

    Pricing
    Freshdesk OmniRe:amaze
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Basic
    $29
    per month per team member
    Pro
    $49
    per month per team member
    Plus
    $69
    per month per team member
    Offerings
    Pricing Offerings
    Freshdesk OmniRe:amaze
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details5% discount for annual pricing.
    More Pricing Information
    Features
    Freshdesk OmniRe:amaze
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Re:amaze
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Re:amaze
    -
    Ratings
    Organize and prioritize service tickets9.11 Ratings00 Ratings
    Expert directory9.11 Ratings00 Ratings
    Subscription-based notifications7.31 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response9.11 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Re:amaze
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Re:amaze
    -
    Ratings
    External knowledge base9.11 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Re:amaze
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Re:amaze
    -
    Ratings
    Customer portal9.11 Ratings00 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Help Desk CRM integration8.21 Ratings00 Ratings
    User Ratings
    Freshdesk OmniRe:amaze
    Likelihood to Recommend
    7.3
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)