Freshdesk Omni vs. SAP Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk Omni | Score9.5 out of 10 | N/A | Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Freshdesk Omni | SAP Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 8.7 |
| Likelihood to Renew | - | 8.2 |
| Usability | 8.2 | - |
| Support Rating | - | 5.5 |
| Ease of integration | - | 8.1 |