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Freshdesk Omni vs. Spiceworks Cloud Help Desk

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Freshdesk Omni

9 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Freshdesk OmniSpiceworks Cloud Help Desk
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Freshdesk OmniSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Freshdesk OmniSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Spiceworks Cloud Help Desk
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets9.11 Ratings8.054 Ratings
    Expert directory9.11 Ratings8.047 Ratings
    Subscription-based notifications7.31 Ratings9.042 Ratings
    Ticket creation and submission8.21 Ratings10.054 Ratings
    Ticket response9.11 Ratings10.053 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Spiceworks Cloud Help Desk
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base9.11 Ratings7.048 Ratings
    Internal knowledge base9.11 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Spiceworks Cloud Help Desk
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Spiceworks Cloud Help Desk
    8.9
    52 Ratings
    Customer portal9.11 Ratings9.046 Ratings
    IVR7.31 Ratings7.011 Ratings
    Social integration4.51 Ratings8.927 Ratings
    Email support7.31 Ratings10.046 Ratings
    Help Desk CRM integration8.21 Ratings9.928 Ratings
    User Ratings
    Freshdesk OmniSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.3
    (1 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    8.2
    (1 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)