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Freshdesk Omni vs. Uncanny Lab Smart Conversational Bot

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Uncanny Lab Smart Conversational Bot

    N/A
    Enterprise companies (1,001+ employees)
    An interactive text-based chatbot that engages visitors with a wide range of conversational flows including on demand information and business fulfillments. It helps the user understand the services provided by the company based on the questions. It also provides an A.I. based tool sets for fulfillments such as user and account authentications, scheduling, create new and inquire about existing tickets, etc. Conversations are recorded to further train and improve the chatbot, can be integrated…N/A
    Pricing
    Freshdesk OmniUncanny Lab Smart Conversational Bot
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    No answers on this topic
    Offerings
    Pricing Offerings
    Freshdesk OmniUncanny Lab Smart Conversational Bot
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$5,000
    Additional Details——
    More Pricing Information
    Features
    Freshdesk OmniUncanny Lab Smart Conversational Bot
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Uncanny Lab Smart Conversational Bot
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Uncanny Lab Smart Conversational Bot
    -
    Ratings
    Organize and prioritize service tickets9.11 Ratings00 Ratings
    Expert directory9.11 Ratings00 Ratings
    Subscription-based notifications7.31 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response9.11 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Uncanny Lab Smart Conversational Bot
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Uncanny Lab Smart Conversational Bot
    -
    Ratings
    External knowledge base9.11 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Uncanny Lab Smart Conversational Bot
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Uncanny Lab Smart Conversational Bot
    -
    Ratings
    Customer portal9.11 Ratings00 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Help Desk CRM integration8.21 Ratings00 Ratings
    User Ratings
    Freshdesk OmniUncanny Lab Smart Conversational Bot
    Likelihood to Recommend
    7.3
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)