Freshdesk Omni vs. Vivantio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshdesk Omni | Score9.5 out of 10 | N/A | Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
 Vivantio | Score8.2 out of 10 | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $5,940 per year (5 user licenses) |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
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| Incident and problem management |
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| Freshdesk Omni | Vivantio | |
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| Likelihood to Recommend | 7.3 | 8.2 |
| Usability | 8.2 | 9.1 |