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Freshdesk Omni vs. Voiceflow

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Freshdesk Omni

9 Reviews and Ratings

Voiceflow

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk Omni

    Score9.5 out of 10
    		N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Voiceflow

    Score10 out of 10
    		N/AVoiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.

    $50

    per month per editor

    Pricing
    Freshdesk OmniVoiceflow
    Editions & Modules
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Pro - Monthly
    $50
    per month Up to 2 editors
    Team - monthly
    $125 per editor
    per month Up to 5 editors
    Pro - Annually
    $480 per editor
    per year Up to 2 editors
    Team - annually
    $1200 per editor
    per year Up to 5 editors
    Sandbox
    Free
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Freshdesk OmniVoiceflow
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Freshdesk OmniVoiceflow
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk Omni and Voiceflow
    Feature
    Freshdesk Omni
    8.5
    1 Ratings
    Voiceflow
    -
    Ratings
    Organize and prioritize service tickets9.11 Ratings00 Ratings
    Expert directory9.11 Ratings00 Ratings
    Subscription-based notifications7.31 Ratings00 Ratings
    Ticket creation and submission8.21 Ratings00 Ratings
    Ticket response9.11 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk Omni and Voiceflow
    Feature
    Freshdesk Omni
    9.1
    1 Ratings
    Voiceflow
    -
    Ratings
    External knowledge base9.11 Ratings00 Ratings
    Internal knowledge base9.11 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk Omni and Voiceflow
    Feature
    Freshdesk Omni
    7.3
    1 Ratings
    Voiceflow
    -
    Ratings
    Customer portal9.11 Ratings00 Ratings
    IVR7.31 Ratings00 Ratings
    Social integration4.51 Ratings00 Ratings
    Email support7.31 Ratings00 Ratings
    Help Desk CRM integration8.21 Ratings00 Ratings
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Freshdesk Omni and Voiceflow
    Feature
    Freshdesk Omni
    -
    Ratings
    Voiceflow
    10.0
    1 Ratings
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    User Ratings
    Freshdesk OmniVoiceflow
    Likelihood to Recommend
    7.3
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    10.0
    (1 ratings)