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Freshdesk vs. Helpshift

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Freshdesk

569 Reviews and Ratings

Helpshift

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    		N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    Helpshift

    Score8 out of 10
    		N/AHelpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.

    $150

    per month issue

    Pricing
    FreshdeskHelpshift
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Starter
    $150.00
    per month Issue
    Enterprise
    Please contact Helpshift
    per month Issue
    Growth
    Please contact Helpshift
    per month Issue
    Offerings
    Pricing Offerings
    FreshdeskHelpshift
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.
    More Pricing Information
    Community Pulse
    FreshdeskHelpshift
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Helpshift Inc.
    Angel Brockbank
    Director of Customer Experience in Customer Service at Chatbooks (Internet, 51-200 employees)
    Chose Helpshift
    Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskHelpshift
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and Helpshift
    Feature
    Freshdesk
    8.6
    174 Ratings
    Helpshift
    6.4
    4 Ratings
    Organize and prioritize service tickets9.2170 Ratings5.54 Ratings
    Expert directory8.0115 Ratings3.64 Ratings
    Subscription-based notifications8.43 Ratings6.43 Ratings
    ITSM collaboration and documentation7.64 Ratings4.53 Ratings
    Ticket creation and submission9.1170 Ratings9.13 Ratings
    Ticket response9.3170 Ratings9.14 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and Helpshift
    Feature
    Freshdesk
    8.0
    156 Ratings
    Helpshift
    5.0
    4 Ratings
    External knowledge base8.0142 Ratings1.04 Ratings
    Internal knowledge base8.0145 Ratings9.13 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and Helpshift
    Feature
    Freshdesk
    8.3
    165 Ratings
    Helpshift
    4.5
    4 Ratings
    Customer portal7.4141 Ratings5.53 Ratings
    IVR8.251 Ratings2.71 Ratings
    Social integration8.587 Ratings7.31 Ratings
    Email support9.4164 Ratings2.74 Ratings
    Help Desk CRM integration7.7101 Ratings4.52 Ratings
    User Ratings
    FreshdeskHelpshift
    Likelihood to Recommend
    8.6
    (241 ratings)
    9.1
    (4 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (41 ratings)
    9.0
    (1 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    9.1
    (2 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    -
    (0 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)