TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Pricing
    FreshdeskTeamSupport
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    Offerings
    Pricing Offerings
    FreshdeskTeamSupport
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Pricing is based on annual billing
    More Pricing Information
    Community Pulse
    FreshdeskTeamSupport
    Considered Both Products
    Freshworks Inc
    Chose Freshdesk
    Freskdesk is the best support system, solving problems, helps connecting and bonding with the customers and gaining their trust. It collects all the tickets and queries of customers across multiple channels on a single platform makes life easier for a company. You can label …
    Incentivized
    Chose Freshdesk
    Before choosing Freshdesk I reviewed and trialled several alternatives. The obvious key player is ZenDesk but besides the obvious cost benefit of FreshDesk I also found ZenDesk to be too corporate in its approach. The same problem arose from Desk.com and GoToAssist with the …
    TeamSupport
    Chose TeamSupport
    Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk …
    Incentivized
    Chose TeamSupport
    Zoho
    Zendesk
    Sysaid
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskTeamSupport
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and TeamSupport
    Feature
    Freshdesk
    8.6
    174 Ratings
    TeamSupport
    9.1
    11 Ratings
    Organize and prioritize service tickets9.2170 Ratings9.611 Ratings
    Expert directory8.0115 Ratings7.01 Ratings
    Subscription-based notifications8.43 Ratings10.05 Ratings
    ITSM collaboration and documentation7.64 Ratings00 Ratings
    Ticket creation and submission9.1170 Ratings9.611 Ratings
    Ticket response9.3170 Ratings9.611 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and TeamSupport
    Feature
    Freshdesk
    8.0
    156 Ratings
    TeamSupport
    9.1
    11 Ratings
    External knowledge base8.1142 Ratings8.77 Ratings
    Internal knowledge base8.0145 Ratings9.410 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and TeamSupport
    Feature
    Freshdesk
    8.3
    165 Ratings
    TeamSupport
    9.7
    11 Ratings
    Customer portal7.4141 Ratings10.09 Ratings
    IVR8.251 Ratings00 Ratings
    Social integration8.587 Ratings9.04 Ratings
    Email support9.4164 Ratings10.011 Ratings
    Help Desk CRM integration7.7101 Ratings10.07 Ratings
    User Ratings
    FreshdeskTeamSupport
    Likelihood to Recommend
    8.6
    (241 ratings)
    7.3
    (57 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    10.0
    (14 ratings)
    Usability
    8.0
    (41 ratings)
    8.9
    (8 ratings)
    Availability
    4.6
    (5 ratings)
    1.8
    (4 ratings)
    Performance
    5.5
    (5 ratings)
    7.3
    (5 ratings)
    Support Rating
    7.6
    (39 ratings)
    9.3
    (8 ratings)
    In-Person Training
    8.2
    (1 ratings)
    6.4
    (1 ratings)
    Online Training
    8.1
    (2 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    7.5
    (6 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    1.0
    (1 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)