| Product | Rating | Most Used By | Product Summary | Starting Price |
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 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
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| Considered Both Products | Chose TeamSupport It has allowed us to have a sturdy client database, assign responsibilities, and have facilitated multi-channel conversation and stay chat. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamSupport Way more functionality than the platform we previously used. The easy of use and customization allowed us to get up and running quickly. The intuitiveness of the software made creating better reports a breeze. From a cost perspective we were able to get our per ticket support … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamSupport TeamSupport has many features that my company was looking for in a help desk management software. It allows multiple users to communicate with customers, as well as the transparency for users to see the communication that takes place with other individuals in the company. It … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamSupport We found that TeamSupport did everything we needed to house our clients information as well as our general KB's and Wiki's. It's also the best way to house current clients, whereas we use another CRM for prospective customers to keep them separated. As a company, we decided to … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamSupport I was referred to Zendesk, but upon further investigation found TeamSupport. To be honest, the name helped direct me. I felt that I was looking more for "team support" than a "zen desk." Once I made contact with the TeamSupport staff, I was impressed with their personal … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport We were running for many years the RightNow solution in a self-hosted type solution. We were being forced to the cloud to get updates to the software which prompted us to evaluate other products. RightNow Cloud and TeamSupport came out on top of our list of features we wanted. … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport TeamSupport is a far superior CRM system, although it's missing any options or support for billing. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport The only other system we used was IssueView and it was very clunky. It wasn't cloud based and really restricted our work flow. TeamSupport is a huge improvement to that old dying system. Access from anywhere is super important to get things done on the spot and from anywhere. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Footprints was far inferior to Team Support. WAAAAY too busy and hard to navigate! Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport I like TeamSupport's ability to track. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport None. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
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| Delivers good value for the price | |
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| Happy with the feature set | |
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| Lived up to sales and marketing promises | |
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| Implementation went as expected | |
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| Likelihood to Recommend | 7.3 |
| Likelihood to Renew | 10.0 |
| Usability | 8.9 |
| Availability | 1.8 |
| Performance | 7.3 |
| Support Rating | 9.3 |
| In-Person Training | 6.4 |
| Online Training | 7.7 |
| Implementation Rating | 7.5 |
| Product Scalability | 1.0 |
