TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshdesk

    Score8.7 out of 10
    N/AFreshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…

    $0

    Up to 2 agents

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Pricing
    FreshdeskVision Helpdesk
    Editions & Modules
    Free
    $0
    Up to 2 agents
    Growth
    $15
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    Offerings
    Pricing Offerings
    FreshdeskVision Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    FreshdeskVision Helpdesk
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Vision Helpdesk
    Chose Vision Helpdesk
    I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best …
    Incentivized
    Chose Vision Helpdesk
    We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company …
    Incentivized
    Chose Vision Helpdesk
    Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshdeskVision Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Freshdesk and Vision Helpdesk
    Feature
    Freshdesk
    8.6
    174 Ratings
    Vision Helpdesk
    6.8
    3 Ratings
    Organize and prioritize service tickets9.2170 Ratings8.03 Ratings
    Expert directory8.0115 Ratings00 Ratings
    Subscription-based notifications8.43 Ratings8.03 Ratings
    ITSM collaboration and documentation7.64 Ratings00 Ratings
    Ticket creation and submission9.1170 Ratings6.03 Ratings
    Ticket response9.3170 Ratings5.03 Ratings
    Self Help Community
    Comparison of Self Help Community features of Freshdesk and Vision Helpdesk
    Feature
    Freshdesk
    8.0
    156 Ratings
    Vision Helpdesk
    5.0
    2 Ratings
    External knowledge base8.0142 Ratings5.02 Ratings
    Internal knowledge base8.0145 Ratings5.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Freshdesk and Vision Helpdesk
    Feature
    Freshdesk
    8.3
    165 Ratings
    Vision Helpdesk
    7.0
    3 Ratings
    Customer portal7.4141 Ratings8.03 Ratings
    IVR8.251 Ratings00 Ratings
    Social integration8.587 Ratings7.03 Ratings
    Email support9.4164 Ratings6.03 Ratings
    Help Desk CRM integration7.7101 Ratings7.01 Ratings
    User Ratings
    FreshdeskVision Helpdesk
    Likelihood to Recommend
    8.6
    (241 ratings)
    5.0
    (4 ratings)
    Likelihood to Renew
    8.0
    (21 ratings)
    9.1
    (1 ratings)
    Usability
    8.0
    (41 ratings)
    8.2
    (1 ratings)
    Availability
    4.6
    (5 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.6
    (39 ratings)
    6.0
    (2 ratings)
    In-Person Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.6
    (171 ratings)
    9.1
    (1 ratings)
    Configurability
    5.4
    (6 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    7.7
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.5
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    6.4
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.8
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    6.9
    (4 ratings)
    -
    (0 ratings)