TrustRadius: an HG Insights company

Freshsales vs. Pipeliner CRM

Save this comparison

Save this comparison

Freshsales

130 Reviews and Ratings

Pipeliner CRM

29 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.7 out of 10
    		N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Pipeliner CRM

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…

    $65

    Pricing
    FreshsalesPipeliner CRM
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    STARTER - Basic sales management, tracking and collaboration
    $65.00 per user per month
    STARTER - Basic sales management, tracking and collaboration
    $65 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
    $150 per user per month
    UNLIMITED - Advanced CRM functionality including advanced features
    $150 per user per month
    Offerings
    Pricing Offerings
    FreshsalesPipeliner CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesPipeliner CRM
    Considered Both Products
    Freshworks Inc
    Prashant Choudhary
    Business Development Manager in Sales at EMTEX ENGINEERING PRIVATE LIMITED (Machinery, 201-500 employees)
    Chose Freshsales
    Freshsales stacks up almost at the same pricing and feature set but does fall short in 3rd party API integration as compared to several of the above listed software, but is still the only one available free of cost entirely if a small firm or a startup requires itself not to …
    Incentivized
    Pipelinersales
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshsalesPipeliner CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    10.0
    53 Ratings
    Pipeliner CRM
    9.0
    18 Ratings
    Customer data management / contact management10.053 Ratings8.118 Ratings
    Workflow management10.051 Ratings8.918 Ratings
    Territory management10.041 Ratings8.916 Ratings
    Opportunity management10.045 Ratings9.018 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.052 Ratings9.717 Ratings
    Quote & order management10.01 Ratings9.62 Ratings
    Interaction tracking10.052 Ratings8.917 Ratings
    Channel / partner relationship management10.039 Ratings9.014 Ratings
    Contract management00 Ratings8.816 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    10.0
    50 Ratings
    Pipeliner CRM
    8.6
    19 Ratings
    Lead management10.048 Ratings8.919 Ratings
    Email marketing10.049 Ratings8.22 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    10.0
    51 Ratings
    Pipeliner CRM
    8.8
    19 Ratings
    Task management10.048 Ratings8.319 Ratings
    Reporting10.050 Ratings9.018 Ratings
    Billing and invoicing management00 Ratings9.11 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    10.0
    52 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Forecasting10.044 Ratings9.019 Ratings
    Pipeline visualization10.052 Ratings8.319 Ratings
    Customizable reports10.046 Ratings7.519 Ratings
    Customization
    Comparison of Customization features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    7.0
    50 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Custom fields6.050 Ratings8.219 Ratings
    Custom objects5.040 Ratings8.018 Ratings
    API for custom integration10.038 Ratings8.117 Ratings
    Scripting environment00 Ratings9.11 Ratings
    Security
    Comparison of Security features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    10.0
    46 Ratings
    Pipeliner CRM
    8.2
    18 Ratings
    Single sign-on capability10.040 Ratings8.317 Ratings
    Role-based user permissions10.046 Ratings8.218 Ratings
    Platform
    Comparison of Platform features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    9.0
    47 Ratings
    Pipeliner CRM
    8.2
    17 Ratings
    Mobile access9.047 Ratings8.217 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    -
    Ratings
    Pipeliner CRM
    9.3
    2 Ratings
    Case management00 Ratings9.11 Ratings
    Call center management00 Ratings9.11 Ratings
    Help desk management00 Ratings9.62 Ratings
    Social CRM
    Comparison of Social CRM features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    -
    Ratings
    Pipeliner CRM
    8.4
    17 Ratings
    Social data00 Ratings8.017 Ratings
    Social engagement00 Ratings8.717 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Freshsales and Pipeliner CRM
    Feature
    Freshsales
    -
    Ratings
    Pipeliner CRM
    8.5
    17 Ratings
    Marketing automation00 Ratings7.917 Ratings
    Compensation management00 Ratings9.11 Ratings
    User Ratings
    FreshsalesPipeliner CRM
    Likelihood to Recommend
    10.0
    (53 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    10.0
    (8 ratings)
    9.7
    (10 ratings)
    Support Rating
    7.0
    (6 ratings)
    8.9
    (10 ratings)