Freshservice vs. Jaeger
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 Jaeger | N/A | N/A | Jaeger is an open source, end-to-end distributed tracing tool that enables users to monitor and troubleshoot transactions in complex distributed systems. It can be downloaded as executable binaries, or as Docker images, and is available free under the CC BY 4.0. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Freshservice | Jaeger | |
|---|---|---|
| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 8.7 | - |
| Usability | 9.5 | - |
| Availability | 9.0 | - |
| Performance | 7.8 | - |
| Support Rating | 8.3 | - |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | - |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 7.0 | - |