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Freshservice vs. KACE Systems Management Appliance (SMA)

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Freshservice

268 Reviews and Ratings

KACE Systems Management Appliance (SMA)

24 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshservice

    Score8.8 out of 10
    		N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    KACE Systems Management Appliance

    Score10 out of 10
    		N/AQuest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
    Pricing
    FreshserviceKACE Systems Management Appliance
    Editions & Modules
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshserviceKACE Systems Management Appliance
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    FreshserviceKACE Systems Management Appliance
    Considered Both Products
    Freshworks Inc
    Paul Chacon
    Business Analyst in Information Technology at University of Redlands (Education Management, 1001-5000 employees)
    Chose Freshservice
    We've used a few products. KACE was the system we used prior to getting FreshService, however, KACE did not have a user-friendly UI, and required someone that knew what they were doing to setup. SharePoint is a good option for small departments, we setup a ticketing system …
    Incentivized
    Quest Software
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshserviceKACE Systems Management Appliance
    Incident and problem management
    Comparison of Incident and problem management features of Freshservice and KACE Systems Management Appliance (SMA)
    Feature
    Freshservice
    8.2
    142 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Organize and prioritize service tickets9.1142 Ratings00 Ratings
    Expert directory8.3100 Ratings00 Ratings
    Service restoration8.485 Ratings00 Ratings
    Self-service tools8.1126 Ratings00 Ratings
    Subscription-based notifications7.9103 Ratings00 Ratings
    ITSM collaboration and documentation7.6117 Ratings00 Ratings
    ITSM reports and dashboards8.1122 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Freshservice and KACE Systems Management Appliance (SMA)
    Feature
    Freshservice
    7.7
    114 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Configuration mangement7.4106 Ratings00 Ratings
    Asset management dashboard7.5111 Ratings00 Ratings
    Policy and contract enforcement8.278 Ratings00 Ratings
    Change management
    Comparison of Change management features of Freshservice and KACE Systems Management Appliance (SMA)
    Feature
    Freshservice
    8.0
    109 Ratings
    KACE Systems Management Appliance (SMA)
    -
    Ratings
    Change requests repository7.7103 Ratings00 Ratings
    Change calendar7.887 Ratings00 Ratings
    Service-level management8.4102 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of Freshservice and KACE Systems Management Appliance (SMA)
    Feature
    Freshservice
    -
    Ratings
    KACE Systems Management Appliance (SMA)
    8.6
    12 Ratings
    Software and hardware inventory tracking00 Ratings10.012 Ratings
    License management00 Ratings9.011 Ratings
    Asset lifecycle monitoring00 Ratings8.010 Ratings
    Contract management00 Ratings6.06 Ratings
    Asset relationship management00 Ratings10.08 Ratings
    User Ratings
    FreshserviceKACE Systems Management Appliance
    Likelihood to Recommend
    8.5
    (143 ratings)
    10.0
    (12 ratings)
    Likelihood to Renew
    8.7
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (13 ratings)
    8.6
    (3 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (107 ratings)
    9.5
    (4 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.2
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (8 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (5 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.6
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (5 ratings)
    -
    (0 ratings)