Freshservice vs. LimaCharlie
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 LimaCharlie | N/A | N/A | LimaCharlie is presented as an EDR solution that helps security teams make faster, confident decisions, by collecting data from any source and contextualizing it to improve threat detection and triage. Users can respond to threats at speed and create automations with LimaCharlie’s Detection, Automation & Response Engine. | N/A |
| Freshservice | LimaCharlie | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Freshservice | LimaCharlie | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Freshservice | LimaCharlie | |
|---|---|---|
| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 8.7 | - |
| Usability | 9.5 | - |
| Availability | 9.0 | - |
| Performance | 7.8 | - |
| Support Rating | 8.3 | - |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | - |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 7.0 | - |