Freshservice vs. Miradore Management Suite

Freshservice

268 Reviews and Ratings

Miradore Management Suite

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshservice	Score8.8 out of 10	N/A	Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.	$29 per month per agent
Miradore Management Suite	Score8 out of 10	N/A	Miradore Management Suite is an IT asset management tool. It allows users to manage and optimize hardware and software assets, while automating routines like deployments, patches and configurations.	$800 per month 200 licenses (minimum)

Pricing

Freshservice

Miradore Management Suite

Starter: $29.00
per month per agent
Growth: $59.00
per month per agent
Pro: $119.00
per month per agent
Enterprise: Custom

Miradore Management Suite: $4
per month per device (200 minimum)

Pricing Offerings
Freshservice	Miradore Management Suite
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

No setup fee

Optional

Discount available for annual billing.

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Features

Freshservice

Miradore Management Suite

Comparison of Incident and problem management features of Freshservice and Miradore Management Suite
Feature	Freshservice 8.2 142 Ratings	Miradore Management Suite - Ratings
Organize and prioritize service tickets	9.1142 Ratings	00 Ratings
Expert directory	8.3100 Ratings	00 Ratings
Service restoration	8.485 Ratings	00 Ratings
Self-service tools	8.1126 Ratings	00 Ratings
Subscription-based notifications	7.9103 Ratings	00 Ratings
ITSM collaboration and documentation	7.6117 Ratings	00 Ratings
ITSM reports and dashboards	8.1122 Ratings	00 Ratings

Comparison of ITSM asset management features of Freshservice and Miradore Management Suite
Feature	Freshservice 7.7 114 Ratings	Miradore Management Suite - Ratings
Configuration mangement	7.4106 Ratings	00 Ratings
Asset management dashboard	7.5111 Ratings	00 Ratings
Policy and contract enforcement	8.278 Ratings	00 Ratings

Comparison of Change management features of Freshservice and Miradore Management Suite
Feature	Freshservice 8.0 109 Ratings	Miradore Management Suite - Ratings
Change requests repository	7.7103 Ratings	00 Ratings
Change calendar	7.887 Ratings	00 Ratings
Service-level management	8.4102 Ratings	00 Ratings

Comparison of IT Asset Management features of Freshservice and Miradore Management Suite
Feature	Freshservice - Ratings	Miradore Management Suite 8.4 1 Ratings
Software and hardware inventory tracking	00 Ratings	9.01 Ratings
License management	00 Ratings	8.01 Ratings
Asset lifecycle monitoring	00 Ratings	8.01 Ratings
Contract management	00 Ratings	8.01 Ratings
Asset relationship management	00 Ratings	9.01 Ratings

User Ratings
	Freshservice	Miradore Management Suite
Likelihood to Recommend	8.5 (143 ratings)	8.0 (1 ratings)
Likelihood to Renew	8.7 (7 ratings)	- (0 ratings)
Usability	9.5 (13 ratings)	- (0 ratings)
Availability	9.0 (5 ratings)	- (0 ratings)
Performance	7.8 (6 ratings)	- (0 ratings)
Support Rating	8.3 (107 ratings)	- (0 ratings)
In-Person Training	7.3 (1 ratings)	- (0 ratings)
Online Training	7.2 (3 ratings)	- (0 ratings)
Implementation Rating	9.1 (8 ratings)	- (0 ratings)
Configurability	7.9 (5 ratings)	- (0 ratings)
Contract Terms and Pricing Model	7.8 (3 ratings)	- (0 ratings)
Ease of integration	6.4 (7 ratings)	- (0 ratings)
Product Scalability	8.1 (6 ratings)	- (0 ratings)
Professional Services	8.6 (4 ratings)	- (0 ratings)
Vendor post-sale	8.3 (4 ratings)	- (0 ratings)
Vendor pre-sale	7.0 (5 ratings)	- (0 ratings)