Freshservice vs. NinjaOne

Freshservice

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshservice	Score8.8 out of 10	N/A	Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.	$29 per month per agent
NinjaOne	Score9 out of 10	N/A	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.	N/A

Pricing

Freshservice

NinjaOne

Starter: $29.00
per month per agent
Growth: $59.00
per month per agent
Pro: $119.00
per month per agent
Enterprise: Custom

No answers on this topic

Pricing Offerings
Freshservice	NinjaOne
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

Discount available for annual billing.

NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.

Community Pulse
Key User Insights
	Freshservice	NinjaOne
Considered Both Products	Freshworks Inc Verified User Chose Freshservice I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not … Incentivized Helpful? Verified User Chose Freshservice Freshservice did a great introduction, took their time to setup sessions describing how they could help our business. They were easy to reach during POC and didn't try to give us more than we needed. Incentivized Helpful? Bruce Magcamit System Administrator in Information Technology at Peak Support LLC (Outsourcing/Offshoring, 1001-5000 employees) Chose Freshservice Although Freshservice lacks some of the features that ServiceNow offers, they are catching up and continuously adding new capabilities. Overall, Freshservice is a cost-effective tool and offers all of the features we are looking for (and some more). Incentivized Helpful?	NinjaOne No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Freshservice

NinjaOne

Comparison of Incident and problem management features of Freshservice and NinjaOne
Feature	Freshservice 8.2 142 Ratings	NinjaOne - Ratings
Organize and prioritize service tickets	9.1142 Ratings	00 Ratings
Expert directory	8.3100 Ratings	00 Ratings
Service restoration	8.485 Ratings	00 Ratings
Self-service tools	8.1126 Ratings	00 Ratings
Subscription-based notifications	7.9103 Ratings	00 Ratings
ITSM collaboration and documentation	7.6117 Ratings	00 Ratings
ITSM reports and dashboards	8.1122 Ratings	00 Ratings

Comparison of ITSM asset management features of Freshservice and NinjaOne
Feature	Freshservice 7.7 114 Ratings	NinjaOne - Ratings
Configuration mangement	7.4106 Ratings	00 Ratings
Asset management dashboard	7.5111 Ratings	00 Ratings
Policy and contract enforcement	8.278 Ratings	00 Ratings

Comparison of Change management features of Freshservice and NinjaOne
Feature	Freshservice 8.0 109 Ratings	NinjaOne - Ratings
Change requests repository	7.7103 Ratings	00 Ratings
Change calendar	7.887 Ratings	00 Ratings
Service-level management	8.4102 Ratings	00 Ratings

Comparison of Monitoring Tasks features of Freshservice and NinjaOne
Feature	Freshservice - Ratings	NinjaOne 8.9 41 Ratings
Remote monitoring	00 Ratings	8.838 Ratings
Network device monitoring	00 Ratings	7.536 Ratings
Activity Monitoring	00 Ratings	8.424 Ratings

Comparison of Management Tasks features of Freshservice and NinjaOne
Feature	Freshservice - Ratings	NinjaOne 8.6 40 Ratings
Patch Management	00 Ratings	8.939 Ratings
Policy-based automation	00 Ratings	8.840 Ratings

User Ratings
	Freshservice	NinjaOne
Likelihood to Recommend	8.5 (143 ratings)	9.4 (47 ratings)
Likelihood to Renew	8.7 (7 ratings)	9.9 (2 ratings)
Usability	9.5 (13 ratings)	8.0 (2 ratings)
Availability	9.0 (5 ratings)	- (0 ratings)
Performance	7.8 (6 ratings)	- (0 ratings)
Support Rating	8.3 (107 ratings)	9.1 (5 ratings)
In-Person Training	7.3 (1 ratings)	- (0 ratings)
Online Training	7.2 (3 ratings)	- (0 ratings)
Implementation Rating	9.1 (8 ratings)	- (0 ratings)
Configurability	7.9 (5 ratings)	- (0 ratings)
Contract Terms and Pricing Model	7.8 (3 ratings)	- (0 ratings)
Ease of integration	6.4 (7 ratings)	- (0 ratings)
Product Scalability	8.1 (6 ratings)	- (0 ratings)
Professional Services	8.6 (4 ratings)	- (0 ratings)
Vendor post-sale	8.3 (4 ratings)	- (0 ratings)
Vendor pre-sale	7.0 (5 ratings)	- (0 ratings)

Freshservice vs. NinjaOne

Freshservice

NinjaOne

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