Freshservice vs. Velociraptor from Rapid7
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 Velociraptor from Rapid7 | N/A | N/A | Velociraptor is an open source security monitoring software tool developed by Velocidex and acquired by Rapid7 in April, 2021. Velociraptor works natively on Windows, macOS and Linux. An endpoint monitoring and forensics analysis tool, users can collect endpoint events such as event logs, file modifications and process execution. Automatic responses can be triggered based event alerts (e.g. endpoint lockdown), and users can conduct forensics using the tools included library of forensic… | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
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| Incident and problem management |
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| Freshservice | Velociraptor from Rapid7 | |
|---|---|---|
| Likelihood to Recommend | 8.5 | - |
| Likelihood to Renew | 8.7 | - |
| Usability | 9.5 | - |
| Availability | 9.0 | - |
| Performance | 7.8 | - |
| Support Rating | 8.3 | - |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | - |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 7.0 | - |