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Freshservice vs. ManageEngine ServiceDesk Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshservice

    Score8.8 out of 10
    N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    FreshserviceManageEngine ServiceDesk Plus
    Editions & Modules
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    FreshserviceManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    FreshserviceManageEngine ServiceDesk Plus
    Considered Both Products
    Freshworks Inc
    Chose Freshservice
    ManageEngine ServiceDesk Plus was a good product that offered good value for money but its automation is quite poor for us and the support we received from them was very hit and miss. The product is also looks dated and has not changed much over the years. Jira Service …
    Incentivized
    Chose Freshservice
    The user-interface, Marketplace, out-of-box Orchestrations and ability for Admins to perform product specific configurations at much easier and faster pace is a much loved feature of Freshservice, when comparing it with other ITSM solutions.
    Incentivized
    Chose Freshservice
    I have selected to go with Freshservice since it seemed easy to configure and maintain.
    Incentivized
    Chose Freshservice
    Freshservice is much faster and sleek and easier to use. if you want easy setup go with Freshservice. if you want to have clunky, hard to edit, etc. go with ManageEngine. The problem is ME has too much stuff it offers and not enough room to fit it.
    Incentivized
    Chose Freshservice
    FreshService is easier to use and to train your team. It is cheaper too and the support it gives is really nice. You can feel that are not alone while you are setting up the portal and the feedback is very prompt. I do not say that the others are bad, but they really do not fit …
    Incentivized
    Chose Freshservice
    Brilliant for an ITIL Service Desk solution for use by IT department. Can be used to manage incoming IT emails automatically ticketing them and replying to users reducing work load of first line support. Can be
    Incentivized
    Chose Freshservice
    Freshservice is on par with ManageEngine SD Plus in terms of: 1. No/Low code configuration, 2. ITSM module certification 3. SLA 4. CMDB etc. However, the level of support that ManageEngine offers with its post-sales engineer is better than that of Freshservice. While using …
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Chose ManageEngine ServiceDesk Plus
    I use Jira Service Management in my personal lab environment to explore its features and DevOps integrations. While it's powerful and flexible, I find ManageEngine ServiceDesk Plus more user-friendly and practical for enterprise IT environments.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshserviceManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Freshservice and ManageEngine ServiceDesk Plus
    Feature
    Freshservice
    8.2
    142 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets9.1142 Ratings8.020 Ratings
    Expert directory8.3100 Ratings5.013 Ratings
    Service restoration8.485 Ratings5.015 Ratings
    Self-service tools8.1126 Ratings8.018 Ratings
    Subscription-based notifications7.9103 Ratings6.014 Ratings
    ITSM collaboration and documentation7.6117 Ratings10.016 Ratings
    ITSM reports and dashboards8.1122 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Freshservice and ManageEngine ServiceDesk Plus
    Feature
    Freshservice
    7.7
    114 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement7.4106 Ratings9.014 Ratings
    Asset management dashboard7.5111 Ratings8.014 Ratings
    Policy and contract enforcement8.278 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Freshservice and ManageEngine ServiceDesk Plus
    Feature
    Freshservice
    8.0
    109 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository7.7103 Ratings7.015 Ratings
    Change calendar7.887 Ratings8.011 Ratings
    Service-level management8.4102 Ratings9.014 Ratings
    User Ratings
    FreshserviceManageEngine ServiceDesk Plus
    Likelihood to Recommend
    8.5
    (143 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    8.7
    (7 ratings)
    6.0
    (1 ratings)
    Usability
    9.5
    (13 ratings)
    7.0
    (4 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (107 ratings)
    9.0
    (3 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.2
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (8 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (5 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.6
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (5 ratings)
    -
    (0 ratings)