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Freshservice vs. Serviceware Processes

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Freshservice

268 Reviews and Ratings

Serviceware Processes

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshservice

    Score8.8 out of 10
    		N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Serviceware Processes

    Score9 out of 10
    		N/AhelpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes.N/A
    Pricing
    FreshserviceServiceware Processes
    Editions & Modules
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshserviceServiceware Processes
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Features
    FreshserviceServiceware Processes
    Incident and problem management
    Comparison of Incident and problem management features of Freshservice and Serviceware Processes
    Feature
    Freshservice
    8.2
    142 Ratings
    Serviceware Processes
    8.9
    1 Ratings
    Organize and prioritize service tickets9.1142 Ratings10.01 Ratings
    Expert directory8.3100 Ratings9.01 Ratings
    Service restoration8.485 Ratings6.01 Ratings
    Self-service tools8.1126 Ratings9.01 Ratings
    Subscription-based notifications7.9103 Ratings9.01 Ratings
    ITSM collaboration and documentation7.6117 Ratings10.01 Ratings
    ITSM reports and dashboards8.1122 Ratings9.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Freshservice and Serviceware Processes
    Feature
    Freshservice
    7.7
    114 Ratings
    Serviceware Processes
    8.3
    1 Ratings
    Configuration mangement7.4106 Ratings9.01 Ratings
    Asset management dashboard7.5111 Ratings9.01 Ratings
    Policy and contract enforcement8.278 Ratings7.01 Ratings
    Change management
    Comparison of Change management features of Freshservice and Serviceware Processes
    Feature
    Freshservice
    8.0
    109 Ratings
    Serviceware Processes
    10.0
    1 Ratings
    Change requests repository7.7103 Ratings10.01 Ratings
    Change calendar7.887 Ratings00 Ratings
    Service-level management8.4102 Ratings10.01 Ratings
    User Ratings
    FreshserviceServiceware Processes
    Likelihood to Recommend
    8.5
    (143 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.7
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (13 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (107 ratings)
    9.0
    (1 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.2
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (8 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (5 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.6
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (5 ratings)
    -
    (0 ratings)