Freshservice vs. Snow Atlas
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 Snow Atlas | Score8 out of 10 | N/A | Snow Atlas is a cloud-native platform built from the ground up to provide Technology Intelligence for today’s hybrid enterprises. Based on a microservices architecture and standardized APIs, Snow Atlas provides a unified foundation for Snow’s IT asset management, SaaS management and FinOps solutions. It can be used to display all of the technology in an enterprise's IT stack, or to find opportunities to enhance, optimize and efficiently manage technology assets and share data with… | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual billing. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| IT Asset Management |
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| Freshservice | Snow Atlas | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.7 |
| Likelihood to Renew | 8.7 | 9.0 |
| Usability | 9.5 | 8.0 |
| Availability | 9.0 | - |
| Performance | 7.8 | - |
| Support Rating | 8.3 | 6.4 |
| In-Person Training | 7.3 | - |
| Online Training | 7.2 | - |
| Implementation Rating | 9.1 | 6.4 |
| Configurability | 7.9 | - |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | - |
| Product Scalability | 8.1 | - |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 7.0 | - |