| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshservice | Score8.8 out of 10 | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $29 per month per agent |
 TOPdesk | Score8.8 out of 10 | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | $76 per month Per agent |
| Freshservice | TOPdesk | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discount available for annual billing. | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing. | ||||||||||||||
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| Freshservice | TOPdesk | |
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| Considered Both Products | Chose Freshservice We switched from TOPdesk to Freshservice, mainly because of the costs. Freshservice offered so much more functionality that it was a no-brainer to make the switch Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Freshservice | TOPdesk | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.9 |
| Likelihood to Renew | 8.7 | 9.1 |
| Usability | 9.5 | 9.0 |
| Availability | 9.0 | 9.1 |
| Performance | 7.8 | 8.1 |
| Support Rating | 8.3 | 9.1 |
| In-Person Training | 7.3 | 7.3 |
| Online Training | 7.2 | 8.0 |
| Implementation Rating | 9.1 | 9.9 |
| Configurability | 7.9 | 9.0 |
| Contract Terms and Pricing Model | 7.8 | - |
| Ease of integration | 6.4 | 6.5 |
| Product Scalability | 8.1 | 9.1 |
| Professional Services | 8.6 | - |
| Vendor post-sale | 8.3 | 9.0 |
| Vendor pre-sale | 7.0 | 9.1 |
