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Freshservice vs. Virima

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Freshservice

268 Reviews and Ratings

Virima

4 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshservice

    Score8.8 out of 10
    		N/AFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

    $29

    per month per agent

    Virima

    Score9.7 out of 10
    		N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    FreshserviceVirima
    Editions & Modules
    Starter
    $29.00
    per month per agent
    Growth
    $59.00
    per month per agent
    Pro
    $119.00
    per month per agent
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshserviceVirima
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Community Pulse
    FreshserviceVirima
    Considered Both Products
    Freshworks Inc
    Verified User
    Chose Freshservice
    We found Freshservice to have the best balance between pricing and features. While you don't get nearly as many possibilities as with ServiceNow (e.g., the ability to build nearly any type of workflows from end-to-end), the solution is quite user-friendly with not much of a …
    Incentivized
    Virima Technologies
    Douglas Carter
    Technical Manager in Information Technology at BairesDev (Information Technology & Services, 1001-5000 employees)
    Chose Virima
    Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FreshserviceVirima
    Incident and problem management
    Comparison of Incident and problem management features of Freshservice and Virima
    Feature
    Freshservice
    8.2
    142 Ratings
    Virima
    -
    Ratings
    Organize and prioritize service tickets9.1142 Ratings00 Ratings
    Expert directory8.3100 Ratings00 Ratings
    Service restoration8.485 Ratings00 Ratings
    Self-service tools8.1126 Ratings00 Ratings
    Subscription-based notifications7.9103 Ratings00 Ratings
    ITSM collaboration and documentation7.6117 Ratings00 Ratings
    ITSM reports and dashboards8.1122 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Freshservice and Virima
    Feature
    Freshservice
    7.7
    114 Ratings
    Virima
    -
    Ratings
    Configuration mangement7.4106 Ratings00 Ratings
    Asset management dashboard7.5111 Ratings00 Ratings
    Policy and contract enforcement8.278 Ratings00 Ratings
    Change management
    Comparison of Change management features of Freshservice and Virima
    Feature
    Freshservice
    8.0
    109 Ratings
    Virima
    -
    Ratings
    Change requests repository7.7103 Ratings00 Ratings
    Change calendar7.887 Ratings00 Ratings
    Service-level management8.4102 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of Freshservice and Virima
    Feature
    Freshservice
    -
    Ratings
    Virima
    9.5
    4 Ratings
    Software and hardware inventory tracking00 Ratings9.74 Ratings
    License management00 Ratings9.74 Ratings
    Asset lifecycle monitoring00 Ratings9.44 Ratings
    Contract management00 Ratings9.44 Ratings
    Asset relationship management00 Ratings9.44 Ratings
    User Ratings
    FreshserviceVirima
    Likelihood to Recommend
    8.5
    (143 ratings)
    9.7
    (4 ratings)
    Likelihood to Renew
    8.7
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (13 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    7.8
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (107 ratings)
    -
    (0 ratings)
    In-Person Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.2
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (8 ratings)
    -
    (0 ratings)
    Configurability
    7.9
    (5 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.6
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (5 ratings)
    -
    (0 ratings)