TrustRadius: an HG Insights company

Freshsuccess vs. HiCustomer

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Freshsuccess

14 Reviews and Ratings

HiCustomer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsuccess

    Score7.3 out of 10
    		N/AFreshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their…

    $79

    per month

    HiCustomer

    		N/AN/AN/AN/A
    Pricing
    FreshsuccessHiCustomer
    Editions & Modules
    Estate
    $79 billed annually
    per month per user
    Estate
    $95 billed monthly
    per month per user
    Forest
    $129 billed annually
    per month per user
    Forest
    $150 billed monthly
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsuccessHiCustomer
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FreshsuccessHiCustomer
    Security
    Comparison of Security features of Freshsuccess and HiCustomer
    Feature
    Freshsuccess
    10.0
    5 Ratings
    HiCustomer
    -
    Ratings
    Role-based user permissions10.05 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Freshsuccess and HiCustomer
    Feature
    Freshsuccess
    7.1
    6 Ratings
    HiCustomer
    -
    Ratings
    API7.25 Ratings00 Ratings
    Integration with Salesforce.com7.26 Ratings00 Ratings
    Integration with Marketo7.01 Ratings00 Ratings
    Integration with Eloqua7.01 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Freshsuccess and HiCustomer
    Feature
    Freshsuccess
    8.6
    6 Ratings
    HiCustomer
    -
    Ratings
    Product usage8.16 Ratings00 Ratings
    Help desk / support tickets9.15 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Freshsuccess and HiCustomer
    Feature
    Freshsuccess
    7.1
    6 Ratings
    HiCustomer
    -
    Ratings
    NPS surveys7.02 Ratings00 Ratings
    Sponsor tracking7.01 Ratings00 Ratings
    Customer profiles7.15 Ratings00 Ratings
    Automated workflow8.06 Ratings00 Ratings
    Internal collaboration5.35 Ratings00 Ratings
    Customer health scoring8.16 Ratings00 Ratings
    Customer segmentation7.25 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Freshsuccess and HiCustomer
    Feature
    Freshsuccess
    7.4
    6 Ratings
    HiCustomer
    -
    Ratings
    Customer health trends9.16 Ratings00 Ratings
    Engagement analytics7.06 Ratings00 Ratings
    Revenue forecasting4.44 Ratings00 Ratings
    Dashboards9.16 Ratings00 Ratings
    User Ratings
    FreshsuccessHiCustomer
    Likelihood to Recommend
    6.3
    (6 ratings)
    -
    (0 ratings)