Freshsuccess vs. Zuora
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshsuccess | Score7.3 out of 10 | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
 Zuora | Score8.1 out of 10 | N/A | Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing. | N/A |
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| Editions & Modules |
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| Security |
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| Platform & Infrastructure |
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| Customer Data Extraction / Integration |
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| Customer Success Management |
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| Freshsuccess | Zuora | |
|---|---|---|
| Likelihood to Recommend | 6.3 | 1.0 |
| Likelihood to Renew | - | 1.0 |
| Usability | - | 7.6 |
| Availability | - | 9.3 |
| Performance | - | 9.7 |
| Support Rating | - | 1.0 |
| In-Person Training | - | 9.3 |
| Online Training | - | 7.0 |
| Implementation Rating | - | 7.4 |
| Configurability | - | 6.6 |
| Ease of integration | - | 6.0 |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |