TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Issuetrak

    Score7 out of 10
    N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Pricing
    FrontIssuetrak
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Offerings
    Pricing Offerings
    FrontIssuetrak
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$2,000 one-time fee per installation
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.Issuetrak Product Experts can provide for a quote for Cloud+ plans.
    More Pricing Information
    Features
    FrontIssuetrak
    Incident and problem management
    Comparison of Incident and problem management features of Front and Issuetrak
    Feature
    Front
    -
    Ratings
    Issuetrak
    6.7
    1 Ratings
    Organize and prioritize service tickets00 Ratings7.01 Ratings
    Expert directory00 Ratings4.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings7.01 Ratings
    User Ratings
    FrontIssuetrak
    Likelihood to Recommend
    6.5
    (28 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    4.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    10.0
    (1 ratings)