TrustRadius: an HG Insights company

Front vs. JitBit Help Desk

Save this comparison

Save this comparison

Front

112 Reviews and Ratings

JitBit Help Desk

12 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score7.1 out of 10
    		N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    FrontJitBit Help Desk
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    FrontJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.—
    More Pricing Information
    Community Pulse
    FrontJitBit Help Desk
    Considered Both Products
    Front
    No answer on this topic
    JitBit Software
    Verified User
    Chose JitBit Help Desk
    JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.

    JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    FrontJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Front and JitBit Help Desk
    Feature
    Front
    -
    Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings10.03 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and JitBit Help Desk
    Feature
    Front
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and JitBit Help Desk
    Feature
    Front
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    FrontJitBit Help Desk
    Likelihood to Recommend
    6.5
    (28 ratings)
    8.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)