Fuze vs. Skype for Business / Lync (discontinued)

Fuze

199 Reviews and Ratings

Skype for Business / Lync (discontinued)

2,583 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fuze	Score5.8 out of 10	Enterprise companies (1,001+ employees)	Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.	$15 per month
Skype for Business / Lync (discontinued)	Score8.7 out of 10	N/A	Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.	N/A

Pricing

Fuze

Skype for Business / Lync (discontinued)

US Outbound: $0.02
Per Minute
Fuze Meetings: $15
Per User/Per Month

No answers on this topic

Pricing Offerings
Fuze	Skype for Business / Lync (discontinued)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Required

No setup fee

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Community Pulse
Key User Insights
	Fuze	Skype for Business / Lync (discontinued)
Considered Both Products	Fuze Kainer Yu IT Helpdesk Analyst in Information Technology at Absolute Software (Computer & Network Security, 201-500 employees) Chose Fuze WebEx seems to be a top contender against Fuze, but because it's more meeting based than for just individual calls we decided to disregard it as a solution as a replacement for our traditional phone system. Skype for Business on the other hand is also good and has the features … Incentivized Helpful? Verified User Chose Fuze Skype for Business. Incentivized Helpful? Igor Pelipenko Network Engineer in Information Technology at Kronos (Computer Software, 1001-5000 employees) Chose Fuze Skype for Business, 8x8, on-prem PBX. Fuze has better call and video quality then other UCAS services we have evaluated and is more resilient. No equipment or cap-ex needed vs an on-prem PBX solution, and user provisioning is much easier. Incentivized Helpful? John Dennis Network Administrator in Information Technology at UNICOM Engineering, Inc. (Information Technology & Services, 201-500 employees) Chose Fuze Our company has used three different phone systems during my time. It began with an on-premises system from Interactive Intelligence, Inc. (I3), which is primarily a higher-end call-center product. Due to a business relationship, we were able to utilize what would have been … Incentivized Helpful? Ralph Nomorosa IT Helpdek Analyst in Information Technology at Absolute Software (Computer Software, 501-1000 employees) Chose Fuze They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much … Incentivized Helpful? Katie Stevens Director, Business Operations in Corporate at C3 Research Associates (Biotechnology, 11-50 employees) Chose Fuze We liked Fuze the best for its ease of use, but now are looking to move to Teams Incentivized Helpful? Verified User Chose Fuze I listed Skype because Skype has very similar uses like Fuze, copies calling, inter-office chat, video chat, etc. I personally liked Fuze a lot better than Skype. Skype is a bit clunky, I am constantly having audio issues, and when it has been used for video-conferencing … Incentivized Helpful? Verified User Chose Fuze Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other … Incentivized Helpful? Danny Guttman Information Technology Group Leader, in Information Technology at PTC (Computer Software, 5001-10,000 employees) Chose Fuze For hardware phone replacement, none. It was an HQ decision and we had to work accordingly. Incentivized Helpful? Verified User Chose Fuze I inherited Fuze and am making best efforts to work with it, but it's a challenge. I've used Skype and other unified communication platforms in the past and I've found these more reliable and intuitive. Incentivized Helpful? Verified User Chose Fuze The implementation was much easier and SFB did not have Canadian integration with telco providers at the time we were rolling this out. We were also on-premise SFB which made things more complicated and required much more resources and building out for reliability across all … Incentivized Helpful? Jigar Patel Information Security Analyst in Information Technology at Absolute Software (Computer & Network Security, 201-500 employees) Chose Fuze With Fuze it is actually a cloud based unified communication platform that is designed to empower all business communications. While on the other hand Skype is a software application whose text, voice, and video tools make it simple to communicate with each other. So whenever … Incentivized Helpful? Chris Librel IT Team Lead in Information Technology (Computer Software, 201-500 employees) Chose Fuze Fuze replaced Mitel for our organization. Mitel was costing us quite a bit of money and also needed to purchase physical handsets. Fuze was a lot quicker with setting up a new line. For Mitel, we had to login to an outdated system, had to program specific keys on the … Incentivized Helpful? Trent Martin, PMP Manager - IT Infrastructure in Engineering at CHR Solutions (Information Technology and Services, 201-500 employees) Chose Fuze We selected Fuze since they advertised integration with Microsoft Lync which we use within our organization. Incentivized Helpful? Verified User Chose Fuze InContact - Cosmocom....IC is top notch, ticket and help is amazing. Fuze has some work to do to be considered on that level. Fuze does beat out Cosmocom for sure. Incentivized Helpful? Verified User Chose Fuze I feel there are a lot of similarities between the two products, like being able to download the app to your phone, making phone calls, and video conferencing. One area I feel fuze stacks up better against something like Skype is the audio quality. The audio quality through … Incentivized Helpful? Brontis Shane Orengo Director of Technology in Information Technology at Brontisaurus.com (Legal Services, 51-200 employees) Chose Fuze Zoom is probably a more reliable solution for Video Conferencing as the user interface is about as easy to use, but with the added benefit of being able to connect to nearly any type of system from newer Lifesize Icon units, to older Polycom systems, to the ancient SIP systems … Incentivized Helpful? Verified User Chose Fuze We used Skype before and it was fine for VOIP call from laptops only. IM was also fine with this tool but no support for Web or Video conferences. Incentivized Helpful? Vishamber Singh System Engineer in Information Technology at Kronos Inc. (Computer Software, 5001-10,000 employees) Chose Fuze Fuze voice is better amongst all I have used up to now. Video Conferencing is also very good. It has all the options available which are needed for a meeting, chat, recording, sharing etc. Incentivized Helpful? Mikey Romero Helpdesk Manager in Information Technology at Mesilla Valley Transportation (Transportation/Trucking/Railroad, 1001-5000 employees) Chose Fuze Fuze voice was our choice because of the cost. It was much cheaper than most competitors. Incentivized Helpful? Jason Montville Director of Technology in Information Technology at Spectrum Health Systems, Inc. (Mental Health Care, 1001-5000 employees) Chose Fuze Our final selection came down to Fuze and RingCentral as the two vendors who met most of our organization's specific requirements. In the final selection it was a combination of Fuze's single user application format and their overall pre-sales handling of our account that won … Incentivized Helpful? Verified User Chose Fuze Fuze provides both PBX and messaging capabilities - cost may not make it ideal for all use cases however it should be considered. Incentivized Helpful? James Greene Group IT Manager in Information Technology at SAS International (Building Materials, 501-1000 employees) Chose Fuze Most of the UC platforms are similar in how they work and what they do. Fuze for us came in at a better price point and I was more convinced by the support offered and the deployment options. Incentivized Helpful?	Discontinued Products No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Fuze

Skype for Business / Lync (discontinued)

Comparison of Cloud PBX features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze 5.5 111 Ratings	Skype for Business / Lync (discontinued) - Ratings
Hosted PBX	5.178 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	6.073 Ratings	00 Ratings
User templates	5.060 Ratings	00 Ratings
Call reports	6.192 Ratings	00 Ratings
Directory of employee names	5.1107 Ratings	00 Ratings

Comparison of Call Management features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze 6.5 107 Ratings	Skype for Business / Lync (discontinued) - Ratings
Answering rules	7.099 Ratings	00 Ratings
Call recording	6.089 Ratings	00 Ratings
Call park	7.073 Ratings	00 Ratings
Message alerts	6.193 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze 7.1 91 Ratings	Skype for Business / Lync (discontinued) 7.8 1 Ratings
Video conferencing	7.077 Ratings	7.01 Ratings
Audio conferencing	7.190 Ratings	8.01 Ratings
Video screen sharing	00 Ratings	8.01 Ratings
Instant messaging	00 Ratings	8.01 Ratings

Comparison of Mobile apps features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze 8.0 103 Ratings	Skype for Business / Lync (discontinued) - Ratings
Mobile app for iOS	8.094 Ratings	00 Ratings
Mobile app for Android	8.077 Ratings	00 Ratings

Comparison of Performance & Compatibility of Online Events Software features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze - Ratings	Skype for Business / Lync (discontinued) 8.0 195 Ratings
High quality audio	00 Ratings	9.1191 Ratings
High quality video	00 Ratings	9.0185 Ratings
Low bandwidth requirements	00 Ratings	5.0181 Ratings
Mobile support	00 Ratings	9.0146 Ratings

Comparison of Screen Sharing features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze - Ratings	Skype for Business / Lync (discontinued) 7.0 191 Ratings
Desktop sharing	00 Ratings	9.0191 Ratings
Whiteboards	00 Ratings	5.0120 Ratings

Comparison of Online Meetings / Events features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze - Ratings	Skype for Business / Lync (discontinued) 9.3 188 Ratings
Calendar integration	00 Ratings	10.0174 Ratings
Meeting initiation	00 Ratings	9.5182 Ratings
Integrates with social media	00 Ratings	8.182 Ratings
Record meetings / events	00 Ratings	9.0143 Ratings
Slideshows	00 Ratings	10.0115 Ratings

Comparison of Online Events Collaboration features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze - Ratings	Skype for Business / Lync (discontinued) 7.5 173 Ratings
Live chat	00 Ratings	8.5171 Ratings
Audience polling	00 Ratings	7.094 Ratings
Q&A	00 Ratings	7.094 Ratings

Comparison of Online Events Security features of Fuze and Skype for Business / Lync (discontinued)
Feature	Fuze - Ratings	Skype for Business / Lync (discontinued) 6.8 156 Ratings
User authentication	00 Ratings	9.0142 Ratings
Participant roles & permissions	00 Ratings	8.5148 Ratings
Confidential attendee list	00 Ratings	3.0109 Ratings

User Ratings
	Fuze	Skype for Business / Lync (discontinued)
Likelihood to Recommend	6.0 (116 ratings)	8.4 (198 ratings)
Likelihood to Renew	7.7 (20 ratings)	9.0 (7 ratings)
Usability	7.1 (12 ratings)	9.0 (14 ratings)
Availability	8.9 (3 ratings)	- (0 ratings)
Performance	8.0 (3 ratings)	- (0 ratings)
Support Rating	7.4 (88 ratings)	8.5 (40 ratings)
In-Person Training	8.0 (2 ratings)	- (0 ratings)
Online Training	9.0 (2 ratings)	- (0 ratings)
Implementation Rating	8.0 (111 ratings)	7.0 (2 ratings)
Configurability	8.7 (3 ratings)	- (0 ratings)
Ease of integration	8.0 (3 ratings)	- (0 ratings)
Product Scalability	7.8 (3 ratings)	- (0 ratings)
Vendor post-sale	8.6 (3 ratings)	- (0 ratings)
Vendor pre-sale	8.0 (3 ratings)	- (0 ratings)