| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 Staircase AI by Gainsight | N/A | N/A | From Gainsight since the August 2024 acquisition, Staircase is an artificial revenue intelligence software solution used to predict churn, identify hidden growth opportunities at scale, and eliminate any need for human feedback. | N/A |
| Gainsight CS | Staircase AI by Gainsight | |||||||||||||||
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| Gainsight CS | Staircase AI by Gainsight | |
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| Considered Both Products | Chose Gainsight CS Unified ecosystem for all post-sales. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight CS Staircase is part of Gainsight. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Gainsight CS | Staircase AI by Gainsight | |
|---|---|---|
| Likelihood to Recommend | 8.7 | - |
| Likelihood to Renew | 6.8 | - |
| Usability | 8.5 | - |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | - |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | - |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |
