Gainsight CS vs. Konnect Insights
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 Konnect Insights | N/A | N/A | Konnect Insights is a unified customer experience management platform for brands. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, and Crisis Management. It unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging). | N/A |
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| Gainsight CS | Konnect Insights | |
|---|---|---|
| Likelihood to Recommend | 8.7 | - |
| Likelihood to Renew | 6.8 | - |
| Usability | 8.5 | - |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | - |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | - |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |