Gainsight CS vs. CXMEngine by OvationCXM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 CXMEngine | Score5 out of 10 | Mid-Size Companies (51-1,000 employees) | OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control. | $99 per user |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
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| Gainsight CS | CXMEngine | |
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| Likelihood to Recommend | 8.7 | - |
| Likelihood to Renew | 6.8 | - |
| Usability | 8.5 | - |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | - |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | - |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |