Gainsight CS vs. PG Forsta HX Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 PG Forsta HX Platform | Score8 out of 10 | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
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| Gainsight CS | PG Forsta HX Platform | |
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| Likelihood to Recommend | 8.7 | 9.0 |
| Likelihood to Renew | 6.8 | 9.0 |
| Usability | 8.5 | 7.1 |
| Availability | 8.2 | - |
| Performance | 6.4 | - |
| Support Rating | 8.8 | 8.0 |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | 9.0 |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |