| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Entry-level Setup Fee | Required | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Gainsight CS | Sprinklr Service | |
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| Considered Both Products | Chose Gainsight CS Excellent pre-sales experience with a very patient and thought leadership approach. True partner in every sense of the word. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Would buy again | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Gainsight CS | Sprinklr Service | |
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| Likelihood to Recommend | 8.7 | 9.0 |
| Likelihood to Renew | 6.8 | 7.5 |
| Usability | 8.5 | 9.0 |
| Availability | 8.2 | 9.9 |
| Performance | 6.4 | 9.9 |
| Support Rating | 8.8 | 9.1 |
| In-Person Training | - | 10.0 |
| Online Training | 5.5 | - |
| Implementation Rating | 6.3 | 9.0 |
| Configurability | 6.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 6.4 | - |
