TrustRadius: an HG Insights company

Gainsight CS vs. Zence Commerce

Save this comparison

Save this comparison

Gainsight CS

469 Reviews and Ratings

Zence Commerce

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gainsight CS

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to…

    $2,500

    Per Company Per Month

    Zence Commerce

    		N/AN/AEasyrewards Software in Gurgaon offers their customer loyalty software suite of solutions.N/A
    Pricing
    Gainsight CSZence Commerce
    Editions & Modules
    Subscription
    $2,500
    Per Company Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Gainsight CSZence Commerce
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gainsight CSZence Commerce
    Security
    Comparison of Security features of Gainsight CS and Zence Commerce
    Feature
    Gainsight CS
    8.2
    174 Ratings
    Zence Commerce
    -
    Ratings
    Role-based user permissions8.2174 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Gainsight CS and Zence Commerce
    Feature
    Gainsight CS
    7.5
    217 Ratings
    Zence Commerce
    -
    Ratings
    API7.5131 Ratings00 Ratings
    Integration with Salesforce.com8.9216 Ratings00 Ratings
    Integration with Marketo6.551 Ratings00 Ratings
    Integration with Eloqua7.122 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Gainsight CS and Zence Commerce
    Feature
    Gainsight CS
    8.3
    217 Ratings
    Zence Commerce
    -
    Ratings
    Product usage8.7206 Ratings00 Ratings
    Help desk / support tickets7.9173 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Gainsight CS and Zence Commerce
    Feature
    Gainsight CS
    8.5
    230 Ratings
    Zence Commerce
    -
    Ratings
    NPS surveys8.9181 Ratings00 Ratings
    Sponsor tracking9.0167 Ratings00 Ratings
    Customer profiles7.7206 Ratings00 Ratings
    Automated workflow8.1220 Ratings00 Ratings
    Internal collaboration8.1208 Ratings00 Ratings
    Customer health scoring9.9223 Ratings00 Ratings
    Customer segmentation8.0188 Ratings00 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Gainsight CS and Zence Commerce
    Feature
    Gainsight CS
    9.0
    228 Ratings
    Zence Commerce
    -
    Ratings
    Customer health trends9.7210 Ratings00 Ratings
    Engagement analytics8.8186 Ratings00 Ratings
    Revenue forecasting8.3114 Ratings00 Ratings
    Dashboards9.2225 Ratings00 Ratings
    User Ratings
    Gainsight CSZence Commerce
    Likelihood to Recommend
    8.7
    (235 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    6.8
    (14 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (29 ratings)
    -
    (0 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (134 ratings)
    -
    (0 ratings)
    Online Training
    5.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.3
    (6 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    -
    (0 ratings)