Gainsight PX vs. HelpHero

HelpHero

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gainsight PX	Score 7.9 out of 10	N/A	For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.	$0 100 or less MAUs (Monthly Active Users)
HelpHero	Score 0.0 out of 10	N/A	HelpHero is a software tool used for enhancing the onboarding and product experiences of app users. With HelpHero, no coding or design experience are required, so anyone can create interactive product tours and walkthroughs to engage users. Businesses from startups to companies can use HelpHero for customer onboarding, guiding users to success and speeding up product adoption. HelpHero plans come with unlimited tours, hotspots, checklists and team members, and also include access to advanced…	$55 per month

Pricing

Gainsight PX

HelpHero

Editions & Modules

Starter (Free): $0
100 or less MAUs (Monthly Active Users)
Starter: Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth: Custom
Per MAUs (Monthly Active Users) and more

Up to 1,000 active users: $55
per month
Up to 2,500 active users: $115
per month
Up to 5,000 active users: $179
per month
Up to 10,000 active users: $249
per month
Up to 20,000 active users: $299
per month
Custom Plan: from $399
per month

Offerings

Pricing Offerings
Gainsight PX	HelpHero
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

All HelpHero plans come with unlimited tours, hotspots, checklists and team members. Plus all plans include access to advanced features like custom CSS, audience targeting, multi-page tours, and API access.

More Pricing Information

Community Pulse
	Gainsight PX	HelpHero
Considered Both Products	Gainsight PX FP Fernanda Padilla Customer Success Administrator Chose Gainsight PX Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question. Incentivized Helpful? DF David Forsythe Director of Product Content Design Chose Gainsight PX I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and … Incentivized Helpful? Bob Osborn Director of Product Management Chose Gainsight PX We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Because of better UI then the competitors. Also the usage statistics were well drafted in graphs and were easy to understand. Incentivized Helpful? CP Cliff Phillips Product Operations Manager Chose Gainsight PX It's been a couple years since I've used Pendo and admittedly we were not set up in the best way for Pendo to work like we have PX. Specifically I am referring to how our elements were tagged. That being said, here is what I recall as main differences: Incentivized Helpful? Verified User Anonymous Chose Gainsight PX The feature on Gainsight PX are easy to understand and implement in the solution, the pricing is also very competitive and functionalities like Customer health score, Customer monitoring, playbooks, surveys etc helps us to provide great insight to the team. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap … Incentivized Helpful? Verified User Anonymous Chose Gainsight PX I did not select Gainsight and we recently switched some of our products to other software which give us better targeting options but are more difficult to implement. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Mixpanel was much less mature when we ditched it for Gainsight, and the Salesforce integration was very important to us, and Gainsight was the main service that offered it at the time. Mixpanel is probably better today if you look at the big picture, and don't need a specific … Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Pendo.io Incentivized Helpful? David Jensen Operations Manager, Customer Success Chose Gainsight PX Churnzero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking … Incentivized Helpful? Michael Wohlwend Senior Information Developer, User Assistance Chose Gainsight PX HelpHero is a very flexible and powerful walkthrough tool. We've used it alongside PX. We still use PX for most customer messages, CES surveys, and in-app badges. I also evaluated Pendo, WalkMe, and a few other DAPs. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX I trusted Gainsight PX from the start since I am familiar with other Gainsight products. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX We have explored a few options this year and found that Gainsight PX was still the best option for us. Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Between the products analyzed, Pendo and Gainsight PX were most complete/mature. At the time, Pendo's UI seemed more intuitive than Gainsight PX. Chameleon and Appcues seemed easiest to use, but were lacking some of the functionality we were looking for. Ultimately chose … Incentivized Helpful? Verified User Anonymous Chose Gainsight PX Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with … Incentivized Helpful? Justin Miller Director of Customer Success Chose Gainsight PX We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team. Incentivized Helpful? Helene Tapper Customer Success Manager Chose Gainsight PX I have not used a different product as hands-on as Gainsight PC. Incentivized Helpful? Igor Kranjčec Product Marketing Manager for Growth Chose Gainsight PX The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results. Incentivized Helpful? Julie Pinto Support Manager Chose Gainsight PX WalkMe: while the in-app engagements were powerful, there was no email capability, and the analytics were an afterthought (rather than a core part of the solution). WhatFix: the concept was great; the in-app engagements could be made into documentation and videos. However, we … Incentivized Helpful?	HelpHero No answer on this topic

Best Alternatives
	Gainsight PX	HelpHero
Small Businesses	Fullstory Score 9.1 out of 10	ChurnZero Score 9.6 out of 10
Medium-sized Companies	Whatfix Score 8.2 out of 10	ChurnZero Score 9.6 out of 10
Enterprises	Whatfix Score 8.2 out of 10	Nexthink Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Gainsight PX	HelpHero
Likelihood to Recommend	8.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	- (0 ratings)
Usability	8.0 (0 ratings)	- (0 ratings)
Support Rating	7.3 (0 ratings)	- (0 ratings)
Ease of integration	7.7 (0 ratings)	- (0 ratings)

User Testimonials
	Gainsight PX	HelpHero
Likelihood to Recommend	It’s a robust tool that allows you to easily map and track key features and actions within your products. It also allows for in app communications to help guide the user through the path you want them to follow. The ability to connect with Gainsight CS also allows you to leverage that data to drive actions for the account team, incorporate it in health scoring, and use it to trigger digital programs. You do need a well thought out strategy for management of the platform, the data and how you will use it. Verified User Anonymous Read full review	No answers on this topic
Pros	Mapping your product is easier with PX than with Google Analytics (mapping your product makes usage data appear as hits on mapped URLs, buttons, etc) PX is good at showing simple messaging popups to customers. PX Badge functionality—a persistent hover- and click-enabled popup launcher, positioned on select pages and attached to select elements—works well as a self-serve resource for users. It can be unobtrusive yet right there when needed. PX modal content is fully editable HTML with plenty of flexibility. Audience filters are really powerful. You can target users by many built-in and dev-configurable attributes, like device-type (which helped me work with mobile web users), browser, account, parts of the application visited/used in the last day, and many more. Incentivized Michael Wohlwend Senior Information Developer, User Assistance Read full review	No answers on this topic
Cons	Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow. On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology. Missing customization on certain engagements - Creating a delay is not possible for all types which is needed. Incentivized Oded Wilder Head of Client Success Read full review	No answers on this topic
Likelihood to Renew	I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality. Incentivized Helene Tapper Customer Success Manager Read full review	No answers on this topic
Usability	It is a good product, but like with every product, there is room for improvement or even just things I, as a user, would prefer, such as the ability to click on a company and have it go to Salesforce instead of Insight. It can also be difficult to find certain reports. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well. Incentivized Bob Osborn Director of Product Management Read full review	No answers on this topic
Alternatives Considered	I have used and evaluated a few similar products to Gainsight PX, including Appcues, WalkMe, and Pendo. I found that Gainsight PX was the most comprehensive and user-friendly platform, offering features such as customizable onboarding flows, product usage tracking, and automated customer success workflows. Incentivized DF David Forsythe Director of Product Content Design Read full review	No answers on this topic
Return on Investment	Customer Sentiment. Customers have been excited when we can show them data around usage and where we can improve. Deciding to remove features. We have used PX to identify features that have little to no usage which allows us to get rid of unnecessary process and maintenance. Identifying areas of improvement. We are able to find areas of our product that we need to focus on improving where previously we would have missed or had a tough time justifying spending time and resources. Incentivized CP Cliff Phillips Product Operations Manager Read full review	No answers on this topic
ScreenShots	Gainsight PX Screenshots	HelpHero Screenshots