Genbook vs. Zoho Bookings

Great for solo-preneurs! Genbook is like an automated admin assistant! Great for seeing my entire weekly schedule laid out. I use the back end calendar instead of Google Calendar.

Incentivized

Zoho Bookings from my personal experience is best when you have a growing list of customers and need to get free of the hassle of taking written notes in your Rolodex. It's like a CRM but optimized for booking tasks. I believe it would be less suited, if you are a new business starting from scratch

Incentivized

• Manufactured time for my more essential job duties as owner
• It requires a credit card for all scheduling. Takes away the whole ask awkwardness.
• Sifts out the not so serious purveyors of massage and keeps those that are.
• Provides gift certificate purchase in increments or whole amounts. Saves me time.

Incentivized

• Online booking without hands on involvement by our team
• Security of publishing a link for free consultations
• Automated two-way syncing with our calendar
• Ease of use both for us as well as our clients

Incentivized

• Incorporating Square payment
• Incorporating a one general automatic message to all your clients, with emails or text
• Marketing backdrops for emails to clients, to encourage rebooking

Incentivized

• Remove Zoho Branding in Basic Plan
• Provide Reports on revenue in all plans
• Remove the expiry date for Zoho Wallet credits

Incentivized

It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.

Incentivized

Genbook is an amazing online platform and easy to use and work with on the go.

Incentivized

Some of the integrations and features are harder to set up. Once everything is set up its fairly straightforward, but if like ATI you have multiple branches or departments utilizing Bookings, you would need to set up separate booking sites for each office/salesperson

Incentivized

Genbook customer support is very responsive and great at communicating with customers.

Incentivized

A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall

Incentivized

amazing work

Incentivized

They were on point with everything, I didn't need to try others, Genbook was fast, simple to use, and set up. Clients love using it on any device and didn't have to download any app. I was a clean interface, easy to read and move appointments around, block out time if needed.

I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app

Incentivized

• Increased bookings: positive.
• People like booking online without having to create a user name.
• Would like to be able to take deposits using Square and not just Stripe.

Incentivized

• Zoho Bookings does not have either a positive or negative ROI as this is included with our Zoho Suite of features and we have enough licenses currently for anyone who would need access.
• It would be a negative ROI if we needed to purchase additional licenses solely for our engineers or the entire organization, most of who do not need access to any of the other Zoho Suite of features.

Incentivized