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Zoho Bookings

Score9.9 out of 10

21 Reviews and Ratings

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What is Zoho Bookings?

Zoho Bookings is an appointment scheduling software that helps individuals and teams across industries book meetings and services.

Categories & Use Cases

Media

Screenshot of the four different event types available when offering appointments.
Screenshot of where to send appointment notifications as WhatsApp messages directly from a business number. Reschedule, cancel, or book another appointment from WhatsApp messages.
Screenshot of where schedules sync by connecting calendars, preventing double-booking.
Screenshot of the interface to create workflows to automate tasks around appointments.
Screenshot of the interface where team members' available times can be combined, or panel meetings can be created where customers can meet with multiple hosts.

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Screenshot of the four different event types available when offering appointments.

Reviews

What users are saying about Zoho Bookings.
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Zoho Bookings

Incentivized
Verified User
Analyst in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Zoho Bookings is currently being tested to invite customers and schedule customer meetings, both in house and at the customer location.

We have also set up Zoho Bookings to reserve designated equipment to be checked out for a specific time period and show that it is not available at specific times/dates

Pros

  • Syncs with Outlook calendar
  • Sends meeting reminders
  • allows the customer to pick a date and time to schedule a meeting based on an agents live availability

Cons

  • Areas with room for improvement are training videos, some of the set up processes are somewhat confusing

Return on Investment

  • Zoho Bookings does not have either a positive or negative ROI as this is included with our Zoho Suite of features and we have enough licenses currently for anyone who would need access.
  • It would be a negative ROI if we needed to purchase additional licenses solely for our engineers or the entire organization, most of who do not need access to any of the other Zoho Suite of features.

Usability

Other Software Used

Zoho Books, Zoho CRM, Zoho Desk

Zoho Bookings Will Make You Think How Did You Operate Before Without It

Incentivized
Stephen LallaView profile
World Ruler in Corporate at Dynamic Image Marketing Systems, Inc. (1-10 employees employees)

Pros

  • Online booking without hands on involvement by our team
  • Security of publishing a link for free consultations
  • Automated two-way syncing with our calendar
  • Ease of use both for us as well as our clients

Cons

  • It didn't integration with our CRM so every client comes in as a new customer inside of Bookings
  • It is so fully functional that it can be slightly confusing to set up initially
  • Would like to see better integration with Zoho Meeting in link generation

Most Important Features

  • No additional cost since it's part of Zoho One
  • Eliminates the insane back and forth trying to schedule with someone via email
  • We can collect payment in advance for paid consultations eliminating "No Shows"
  • The seamless integration with our calendar so no accidental double booking

Return on Investment

  • It would be hard to estimate the time savings it has provided but I'd easily say 1 hour a week
  • Our clients and potential clients love it as they can schedule with us 24/7
  • If anyone emails about setting up an appointment, I simply reply back with a link and they do the work

Alternatives Considered

Acuity Scheduling, a Squarespace company and Calendly

Other Software Used

Zoho CRM, Zoho Campaigns, Zoho Books

Zoho Bookings: The automated solutions for worldwide appointments

Incentivized
Isabelle Carnel
Director at Chic Home & Deco (11-50 employees employees)

Use Cases and Deployment Scope

As we were having more and more sales queries and presentation to attend, Zoho Bookings helped us in organizing all these meetings into one central dashboard, into calendar view. This really helped into organizing and managing our staffs' meeting schedule, as well as optimizing human resources where required: balancing the meetings' tasks.

Pros

  • Global booking with automated time zone adjustments
  • Booking payment management
  • Synchronizing to Calendar
  • Integrating with CRM

Cons

  • Remove Zoho Branding in Basic Plan
  • Provide Reports on revenue in all plans
  • Remove the expiry date for Zoho Wallet credits

Most Important Features

  • Custom URL features
  • Integration with Zoho Mail, Zoho CRM and Zoho Calendar
  • Centralized within intuitive dashboard and calendar

Return on Investment

  • Organizational efficiency improved by 33%
  • Conversion rate from bookings improved
  • Increase in booking numbers

Alternatives Considered

Zoho CRM, Zoho Mail and Google Calendar

Other Software Used

Kore.ai, Google Cloud DNS, TextMagic, Mailchimp, Cloudflare

Zoho Bookings

Incentivized
María Fernanda CruzView profile
Coordinator in Professional Services at Hold Marketing (11-50 employees employees)

Pros

  • Integration with various calendars.
  • Automation of repetitive tasks.
  • Easy interface.

Cons

  • Customization.
  • Custom workflow automation.
  • Robustness of features.

Return on Investment

  • Decrease delays.
  • Time saving.
  • Better management.
  • Self-service for clients.

Alternatives Considered

Calendly

Other Software Used

Zoho Analytics (formerly Zoho Reports), Zoho CRM, Zoho Desk

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