Genesys Cloud CX vs. Looppanel
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Looppanel | N/A | N/A | Looppanel is an AI-powered research analysis and repository tool used to discover and share user insights. A research assistant, it is designed to manage the manual, tedious parts of user research. Looppanel automatically records, transcribes, and generates AI-powered notes for calls in minutes, and centralizes data collection. | $30 per month 5 transcription hours / month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | Discounts available for annual pricing (equal to one month free). Transcription minutes roll over on annual plans, but not on monthly plans. | ||||||||||||||
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| Genesys Cloud CX | Looppanel | |
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| Likelihood to Recommend | 8.6 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.6 | - |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | - |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |