| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Mattersight PBR | Score6 out of 10 | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
| Genesys Cloud CX | Mattersight PBR | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Cloud CX | Mattersight PBR | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Cloud CX | Mattersight PBR | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Cloud CX | Mattersight PBR | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 7.6 |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.6 | 8.0 |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | - |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |