Genesys Cloud CX vs. Ooma Office
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Ooma Office | Score9.2 out of 10 | N/A | For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local… | $9.95 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | $19.95 per user/month | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever. | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Genesys Cloud CX | Ooma Office | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.0 |
| Likelihood to Renew | 9.0 | 9.1 |
| Usability | 8.6 | 8.8 |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | 8.1 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | 8.0 |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |