| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Playvox | Score7.1 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
| Genesys Cloud CX | Playvox | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Genesys Cloud CX | Playvox | |
|---|---|---|
| Considered Both Products | | Chose Playvox I have previously used Scorebuddy and I can say Playvox has more utility, is more customizable, and makes the job I have to perform much easier. Custom evaluation settings, edit of the evaluations, coaching sessions, and integration with the karma points on Playvox have … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Genesys Cloud CX | Playvox | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Cloud CX | Playvox | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 1.0 |
| Likelihood to Renew | 9.0 | 8.5 |
| Usability | 8.6 | 2.0 |
| Availability | 8.2 | 9.1 |
| Performance | 8.1 | - |
| Support Rating | 6.2 | 3.8 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | 8.5 |
| Configurability | 9.1 | 6.4 |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | 6.4 |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | 8.1 |
| Vendor pre-sale | 7.8 | 9.0 |
