Genesys Cloud CX vs. Provide Support Live Chat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Provide Support Live Chat | Score8.8 out of 10 | N/A | Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy. | $24 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly. | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Genesys Cloud CX | Provide Support Live Chat | |
|---|---|---|
| Likelihood to Recommend | 8.6 | 9.7 |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.6 | - |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | 9.7 |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |