Chose Genesys Cloud CX
Genesys Cloud was more Contact Center Process focused and was a better fit as we did not need a CRM solution. We needed to route, manage and report on customer transactions across many channels and brands. The Genesys Cloud interface is much easier than Salesforce which was a …
Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
