Genesys Cloud CX vs. Universal Connectivity Icall Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
 Universal Connectivity Icall Suite | N/A | N/A | Although there are now many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making. Icallsuite enables clients to Monitor Customer Interactions to Improve Customer Experience as well as Measure Individual and Team Performance. Supervisors can review agent performance and resourcing in line with business KPIs.… | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
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| Genesys Cloud CX | Universal Connectivity Icall Suite | |
|---|---|---|
| Likelihood to Recommend | 8.6 | - |
| Likelihood to Renew | 9.0 | - |
| Usability | 8.6 | - |
| Availability | 8.2 | - |
| Performance | 8.1 | - |
| Support Rating | 6.2 | - |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 7.0 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.9 | - |
| Ease of integration | 8.9 | - |
| Product Scalability | 9.1 | - |
| Professional Services | 7.6 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.8 | - |