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Genesys DX (discontinued) vs. LivePerson Conversational Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys DX (discontinued)

    Score10 out of 10
    N/AGenesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.N/A

    LivePerson Conversational Cloud

    Score9.1 out of 10
    N/AThe LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.N/A
    Pricing
    Genesys DX (discontinued)LivePerson Conversational Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Genesys DX (discontinued)LivePerson Conversational Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Genesys DX (discontinued)LivePerson Conversational Cloud
    Considered Both Products
    Discontinued Products
    Chose Genesys DX (discontinued)
    Each is unique in [its] own way but we wanted something powerful and easy for the people performing day-to-day tasks within it. We didn't want to always have to rely on IT to not only develop but also maintain the solution and therefore adding an unnecessary dependency on the …
    Incentivized
    LivePerson
    Chose LivePerson Conversational Cloud
    We selected LivePerson LiveEngage, in large part, for the Analytics Builder, which has the ability fully manipulate the reporting data and build custom reports and dashboards rather than picking from prebuilt dashboards. Another benefit was the Design Studio that makes it easy …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
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    User Ratings
    Genesys DX (discontinued)LivePerson Conversational Cloud
    Likelihood to Recommend
    8.3
    (53 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (10 ratings)
    Usability
    8.2
    (20 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (21 ratings)
    -
    (0 ratings)